Zoho Desk

Zoho Desk is a helpdesk that manages support tickets and social, chat and email channels. Zoho Desk is a help desk for managing customer tickets from email, social media and web forms. Higher plans add messaging apps, an answer bot and Zia AI.

Yes, Zoho Desk has a free plan: free edition for 3 users. Paid pricing: Express at ₹420 per user a month (billed yearly).

Zoho Desk pricing: Express at ₹420 per user a month (billed yearly). Prices can change, so check zoho.com for the latest pricing.

Zoho Desk is best for small businesses in India. People use it to track customer tickets, reply on WhatsApp and Instagram and publish help articles.

With Zoho Desk, you can log emails and web form requests as tickets with assigned agents.

With Zoho Desk, you can chat with customers on messaging apps from the Standard plan.

With Zoho Desk, you can create a knowledge base so customers can find answers themselves.

Popular alternatives in Customer Support include Intercom Fin, Zendesk, Freshdesk and Help Scout. Each has its own free plan and price, so compare them on the tool pages.

Pricing is shown in rupees (INR) on the official pricing page.

We checked them on the official site on 25 October 2026. Plans change often, so confirm the latest price on zoho.com before you pay.