Zendesk

Zendesk is a helpdesk with AI agents that handles customer tickets and conversations. Zendesk is a customer service platform with email ticketing and AI agents. Plans are priced per agent each month.

Zendesk offers a free trial instead of a free plan (then paid plans). Paid pricing: Support Team at $19 per agent a month (billed yearly).

Zendesk pricing: Support Team at $19 per agent a month (billed yearly). Prices on the official site are in US dollars. Prices can change, so check zendesk.com for the latest pricing.

Zendesk is best for small to mid support teams. People use it to manage support tickets, automate replies and help agents reply faster.

With Zendesk, you can collect customer emails into one ticketing system for your team.

With Zendesk, you can use AI agents to resolve routine customer questions.

With Zendesk, you can add Copilot so agents get AI help on conversations.

Popular alternatives in Customer Support include Intercom Fin, Freshdesk, Zoho Desk and Help Scout. Each has its own free plan and price, so compare them on the tool pages.

On its official website, zendesk.com.

We checked them on the official site on 25 October 2026. Plans change often, so confirm the latest price on zendesk.com before you pay.