Help Scout

Help Scout is a shared inbox and help desk with an AI assistant for support teams. Help Scout is a customer support platform with a shared inbox and knowledge bases. Its Envoy AI assistant resolves customer requests and is billed per resolution.

Yes, Help Scout has a free plan: free plan for 5 users. Paid pricing: Standard at $25 per user a month (billed yearly).

Help Scout pricing: Standard at $25 per user a month (billed yearly). Prices on the official site are in US dollars. Prices can change, so check helpscout.com for the latest pricing.

Help Scout is best for small support teams. People use it to share a support inbox, add live chat and auto-resolve questions.

With Help Scout, you can let your team reply to customer emails from one inbox.

With Help Scout, you can chat with visitors and reply on WhatsApp or Instagram on paid plans.

With Help Scout, you can use the Envoy add-on to answer customer requests instantly.

Popular alternatives in Customer Support include Intercom Fin, Zendesk, Freshdesk and Zoho Desk. Each has its own free plan and price, so compare them on the tool pages.

On its official website, helpscout.com. You can start on the free plan.

We checked them on the official site on 25 October 2026. Plans change often, so confirm the latest price on helpscout.com before you pay.