Freshdesk

Runs customer support with ticketing and the Freddy AI agent.

Visit freshworks.com
Freshdesk website

What Freshdesk does

Freshdesk is Freshworks' customer support software with ticketing and a shared inbox. Its Freddy AI Agent handles email conversations.

Top use cases of Freshdesk

  1. 1

    Handle support emails

    Work every customer email as a ticket in a shared inbox.

  2. 2

    Resolve with AI

    Let Freddy AI Agent reply to customer emails.

  3. 3

    Build a help portal

    Publish a customer portal and knowledge base for self-service.

Freshdesk FAQs

What is Freshdesk?

Freshdesk runs customer support with ticketing and the Freddy AI agent. Freshdesk is Freshworks' customer support software with ticketing and a shared inbox. Its Freddy AI Agent handles email conversations.

Is Freshdesk free?

Freshdesk offers a free trial instead of a free plan (then paid plans). Paid pricing: Growth at $19 per agent a month (billed yearly).

How much does Freshdesk cost in India?

Freshdesk pricing: Growth at $19 per agent a month (billed yearly). Prices on the official site are in US dollars. Prices can change, so check freshworks.com for the latest pricing.

What is Freshdesk best for?

Freshdesk is best for small support teams. People use it to handle support emails, resolve with AI and build a help portal.

How to handle support emails with Freshdesk?

With Freshdesk, you can work every customer email as a ticket in a shared inbox.

How to resolve with AI with Freshdesk?

With Freshdesk, you can let Freddy AI Agent reply to customer emails.

How to build a help portal with Freshdesk?

With Freshdesk, you can publish a customer portal and knowledge base for self-service.

What are the best Freshdesk alternatives?

Popular alternatives in Customer Support include Intercom Fin, Zendesk, Zoho Desk and Help Scout. Each has its own free plan and price, so compare them on the tool pages.

Where can I sign up for Freshdesk?

On its official website, freshworks.com.

When were Freshdesk's price and features last checked?

We checked them on the official site on 25 October 2026. Plans change often, so confirm the latest price on freshworks.com before you pay.