Back

Salesforce Agentforce

Agentforce builds AI agents that answer customers, take actions and hand tough cases to people. You can set them up with Agentforce Builder and use them on the web, phone and in apps.

Visit salesforce.com

Top use cases

  1. Resolve customer cases

    Let an agent answer questions and resolve cases on your website, phone line or app.

  2. Book sales meetings

    Use an agent to answer prospect questions and schedule meetings for your sales reps.

  3. Answer staff questions

    Give employees an agent that answers HR policy questions and resolves help desk tickets.

Salesforce Agentforce FAQs

What is Salesforce Agentforce?

Salesforce Agentforce is an AI agent platform that handles support, sales and service work around the clock. Agentforce builds AI agents that answer customers, take actions and hand tough cases to people. You can set them up with Agentforce Builder and use them on the web, phone and in apps.

Is Salesforce Agentforce free?

Yes, Salesforce Agentforce has a free plan: free start with Salesforce Foundations. Paid pricing: Pay per conversation at $2, or Flex Credits at $500 per 100,000.

How much does Salesforce Agentforce cost in India?

Salesforce Agentforce pricing: Pay per conversation at $2, or Flex Credits at $500 per 100,000. Prices on the official site are in US dollars. Prices can change, so check salesforce.com for the latest pricing.

What is Salesforce Agentforce best for?

Salesforce Agentforce is best for salesforce CRM users. People use it to resolve customer cases, book sales meetings and answer staff questions.

How to resolve customer cases with Salesforce Agentforce?

With Salesforce Agentforce, you can let an agent answer questions and resolve cases on your website, phone line or app.

How to book sales meetings with Salesforce Agentforce?

With Salesforce Agentforce, you can use an agent to answer prospect questions and schedule meetings for your sales reps.

How to answer staff questions with Salesforce Agentforce?

With Salesforce Agentforce, you can give employees an agent that answers HR policy questions and resolves help desk tickets.

What are the best Salesforce Agentforce alternatives?

Popular alternatives in AI Agents include Dify, CrewAI, StackAI and Microsoft Copilot Studio. Each has its own free plan and price, so compare them on the tool pages.

Where can I sign up for Salesforce Agentforce?

On its official website, salesforce.com. You can start on the free plan.

When were Salesforce Agentforce's price and features last checked?

We checked them on the official site on 30 October 2026. Plans change often, so confirm the latest price on salesforce.com before you pay.