Freshworks Acquires Israeli AI Startup Robusta
Freshworks bought Robusta to add AI outage investigation to its Freshservice IT platform.
Key Takeaways
- Freshworks has acquired Israel-based AI startup Robusta.
- Financial terms of the deal were not disclosed.
- Robusta uses AI to investigate outages, find root causes and recommend fixes.
- Freshworks said the deal strengthens Freshservice.
- Engineers approve Robusta's recommended changes before they reach production.
Freshworks has acquired Robusta, an Israel-based AI startup that investigates technology outages, to strengthen its IT operations platform. The Nasdaq-listed company announced the deal on 28 October 2026, and the financial terms were not disclosed.
Robusta's software uses AI to investigate technology disruptions, find their root causes and recommend fixes. Freshworks said the acquisition strengthens the incident management and IT operations capabilities of Freshservice, its IT service management platform.
Freshworks and Robusta at a glance
| Detail | Value |
|---|---|
| Acquirer | Freshworks (Nasdaq-listed) |
| Company acquired | Robusta Dev |
| Robusta's base | Israel |
| Deal value | Not disclosed |
| Announced | 28 October 2026 |
| Platform affected | Freshservice |
| Robusta co-founder | Natan Yellin |
How Robusta investigates an outage
Freshworks describes Robusta as an incident intelligence engine. Its AI agents look at monitoring data, infrastructure telemetry and recent code or configuration changes to work out what caused a disruption. The system also maps which connected services are affected and recommends steps to fix the problem.
Engineers review and approve any recommended change before it reaches production systems.
What Freshworks says it will do with Robusta
Freshworks said its teams will work with Robusta to bring its AI-powered incident intelligence into Freshservice workflows. The company also said it will deepen interoperability with incident response platforms such as FireHydrant. It welcomed Natan Yellin, Arik Alon and the Robusta team to Freshworks.
Where Freshservice stands after the Robusta deal
Freshworks has now acquired Robusta Dev, an Israel-based company that uses AI to investigate outages and recommend fixes. Freshworks said Robusta's capabilities will be brought into Freshservice workflows, with engineers approving changes before they reach production.
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